Frequently Asked Question

WhatsApp Official User Account

  • WhatsApp takes data protection seriously.
  • WhatsApp acts as a Data Controller and/or Data Processor, depending on the circumstances. When the Enterprise provides its consumer end-users with WhatsApp via the WhatsApp Business API, WhatsApp is a data processor of those consumer end-users to deliver messages from the Enterprise Customers to those end-users. Whatsapp ensures all communications facilitated by WhatsApp Business are compliant with GDPR.
  • Regarding where an enterprise’s customer data (end-user contacts and messages) is stored, this is the sole responsibility of the Enterprise.
  • WhatsApp does not store this data for any longer than necessary, with the sole purpose to route and deliver messages. If a message cannot be delivered immediately, WhatsApp may keep it on our servers for up to 30 days—as WhatsApp continues trying to deliver it. If a message is still not delivered after 30 days, WhatsApp then deletes it.
  • To improve performance and deliver media messages more efficiently, WhatsApp may retain them on our servers for a more extended period.
  • In a nutshell, the Enterprise can use its corporate phone numbers, maintaining control of customer data and conversations: It is at the Enterprise’s discretion to create and sustain chat archives for audit trails and analysis according to industry requirements and standards.

The WhatsApp Business API is an application programming interface that enables the exchange of data between WhatsApp and any other application or platform of the user’s choice.

For example, a business can use the API to transfer contact, messages, data information from WhatsApp to a third party CRM.

For example, if you have an application or a website for booking appointments, and you want users to be able to book appointments on your application through WhatsApp, the API might come in handy.

There are different messaging limits tiers that are enforced by WhatsApp to ensure that businesses high quality of messages and make sure that WhatsApp users always have a good user experience.

Therefore, the limits on messages are imposed based on your quality rating which is calculated based on how users received your messages in the past seven days. If you make sure to comply with WhatsApp commerce policy and maintain a high-quality rating, you move up the messaging tiers and send more messages per day.

Here are the messaging tiers as specified by WhatsApp and Meta:

  • Level 1: 1,000 business-initiated conversations (with 1,000 unique customers) in a rolling 24-hour period.
  • Level 2: 10,000 business-initiated conversations (with 10,000 unique customers) in a rolling 24-hour period.
  • Level 3: 100,000 business-initiated conversations (with 100,000 unique customers) in a rolling 24-hour period.
Level 4: unlimited business-initiated conversations in a rolling 24-hour period.

Of course, you can use the WhatsApp API to enable a bot for easy communication and chat. If you have any questions about the possibilities and the setup, we are happy to help you.

WhatsApp Business Platform Cloud API and WhatsApp Business Platform On-Premises API (known as Business API) are both developed by Meta.

The main difference is that the Business API can be hosted locally or on-premise while the Cloud API is hosted on Meta’s servers in North America only.

Technically, both the Business API and Cloud API serve the same purpose, but not the same business size or segments. Both are REST APIs that facilitate the transfer of data between WhatsApp Business Platform and other platforms.

Yes. It is now possible to migrate WhatsApp API enabled numbers to WebXion from alternate BSPs. Contact our Sales team for more information.

We deliver a solution, that has little technical effort on your side. Our API is very much based on the WhatsApp On-Premises API, so your developers do not need any extra documentation.

Yes, you can connect existing CRM systems with our solution via WhatsApp API. Please contact us, so that we can understand and satisfy your exact needs.

Unlike the WhatsApp Business Application, the WhatsApp API is not available for free. The API is associated with costs such as hosting fees & conversation fees as specified by Meta and WhatsApp.

The process is very simple. All you have to do is to make sure that you meet all the requirements that can be found in Meta’s documentation. Then you can proceed to create an account with WhatsXion.

Keep in mind that WhatsApp and Meta have applied a strict business and commerce policy that businesses that want to get access to the API should abide by. The WhatsApp API is not made to send thousands of promotional and spammy messages to strangers. For More details “Contact Us”

This is One Stop Solution for all industry category who wishes to make their customer interaction smooth and seamless. All Industry like Retail, Ecommerce, Education, Real-Estate, FMCG, Healthcare, Banking, Automotive.

Note: All Industry category are allowed to activate WABA account provided they abide by the WhatsApp commerce policy.

There is no way to "swap" or "change" a number outright. However, you can achieve the same result by setting up a new phone number and then deleting the old one. Be aware that new phone numbers will start again at the lowest quality tier and will be automatically upgraded to higher tiers as more messages are sent

WhatsApp Official Reseller Panel

Yes, WhatsXion offer Reseller Neutral branding white-label panel. For more details fill “Contact Us” form.

Currently Our Reseller panel is equipped with Managing the WABA account post activated & added under Reseller. First time Creation will be assisted by WhatsXion. For more details fill “Contact Us” form.

Our Reseller Panel is capable of adding Reseller margin in the conversation messages cost. For more details fill “Contact Us” form.

Our Standard solution does not have any additional costing. Charges applicable as per the WABA accounts purchase. For more details fill “Contact Us” form.